LWM Solutions (“We” and “Our Company”) takes the privacy of your personal data very seriously, and we do so in accordance with the European General Data Protection Regulation (GDPR), the Data Protection Act 2018 and Privacy and Electronic Privacy Regulations (PECR) and any other applicable legislation.
What type of Personal Data do we collect?
In order to fulfil our stated purposes, we neither collect more information nor retain it longer than is necessary.
The information we collect focuses on your usage of the website. This includes:
What is the information used for?
The information we collect from you when visiting our website is used to analyse your activity in the site so that we can administer, support, improve and develop our business. It is also used for statistical and analytical purposes. Ultimately, this will allow us to optimise customer experience.
Where does the information come from?
We collect your personal information when you interact with us, such as when you visit our website or when you use our Contact Us form on the website. Information about your use of our website is collected by using cookies. You can disable cookies if you wish to do so. Information, such as your name and email address, is collected when you complete the Contact Us form on our website. We may also collect personal information when you engage with us on social media platforms, complete any surveys we send to you or enter prize draws or competitions.
We rely on legitimate interest as a basis for processing your personal information when you contact us using the contact form on our website or when you engage with us through social media channels. We carry out a ‘balancing test’ to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interest of processing that information.
Prior to collecting your information from surveys or prize draws, we will request your consent.
Your Rights and Choices
Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.
a) Your right of access
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.
b) Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
c) Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
d) Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances.
e) Your right to object to processing
You have the right to object to processing if we are able to process your information because the process is in our legitimate interests.
f) Your right to data portability
This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.
You are not required to pay any charge for exercising your rights. We have one month to respond to you.
Please note – if we are holding your personal data on behalf of your employer as part of the services we offer as a business, then you should contact your employer directly in order to exercise any of your rights detailed above.
Our website puts small files (known as ‘cookies’) into your computer to collect information about how you use the website and to improve the user experience while visiting the website.
Cookies are used to:
Measure how you use the website, so the site can be updated and improved based on your needs;
Remember the notifications you’ve seen, so that we don’t show them to you again.
The cookies in use to deliver Google Analytics results are described in the table below:
NAME PURPOSE EXPIRES
__utma Counts how many of our visitors are new to our website or to a certain page. This information is kept for 2 years.
__utmb This works with _utmc to calculate the average length of time you spend on our website. This information expires after 1 hour.
__utmc This works with _utmb to calculate when you close your browser. This information expires when you close your browser.
__utmv Enables us to track what you visit on our website and measure site performance. This information expires after 2 years.
__utmz This tells us how you reached our website, e.g. from another website or a search engine. This information expires after 6 months.
The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
What is the information used for?
The information is sent to ‘Google Analytics’. The information is stored on the Google server in the U.S. The information is collated via google analytics which is then used by the analytical team in the Marketing team to enhance the user experience when you visit our website.
The Google Analytics Opt-out Browser Add-on does not affect website usage in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience: https://tools.google.com/dlpage/gaoptout?hl=None
For more information on the usage of cookies by Google Analytics, please refer to the Google website. A link to the privacy advice for this product is provided below for your convenience: https://policies.google.com/privacy
Questions, comments, complaints and requests regarding this policy are welcomed and should be addressed to our office address at 12a Mead Way, Padiham, Burnley, Lancashire, England, BB12 7NG or to our Data Protection Officer at firstname.lastname@example.org. In addition, please do not hesitate to contact us if you suspect any privacy or security breaches.
If you remain dissatisfied, you can make a complaint about the way we process your personal information to the Information Commissioner’s Office (the ICO) as the UK supervisory authority. Please follow this link to see how to do that https://ico.org.uk/make-a-complaint/.